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We are excited to announce that on Monday, June 1st we will be reopening our lobbies. We have made the decision to reopen in order to serve our members to the fullest. This decision was not made lightly, we have put a lot of thought into how we can best serve you while providing a safe atmosphere for you and our staff. That being said we will be handling things a little differently for the time being.
The biggest difference will be that we plan on shortening our hours in order to provide us with ample time to properly clean and sanitize all areas. For now our lobby hours will be 10:00 AM – 4:00 PM, drive thru hours will not be affected. We will be sanitizing the lobbies throughout the day, and deep cleaning them in the mornings/evenings.
Due to restrictions laid out by the CDC and local governments we will be restricting the amount of people allowed in each branch at any given time. Members will not be allowed to wait in branch to meet with representatives for loans and account openings. Instead we will ask that you wait in your vehicle until a representative is available and we have had time to sanitize the room that you will be meeting in. To avoid this we recommend calling ahead and setting an appointment.
We will have a greeter at each location that will check you in. If you are wearing a mask the greeter will ask you to remove it for a few moments for security reasons, after which you will be allowed to put it back on. We will provide plenty of hand sanitizer to help keep you safe.
Some of the usual amenities that we provide will be put on hold during this time including coffee, restrooms, and water fountains. We will continue to monitor the climate of this situation and these amenities will once again be provided when we feel that it is safe to do so.
We want to urge you to continue to use our Online/Mobile banking platforms whenever possible. Doing so will ensure your safety and will also decrease the risk to our staff. Other banking options include ATM’s, drive ups, and Shared branches.
We are excited to reopen our doors to the community at this time, but in doing so we have to take every precaution that we can. Once again we recommend the use of our Online/Mobile banking platforms whenever possible, but our doors will officially be open on Monday if you need to stop by!
At Volt Credit Union we are closely following local, state, and federal guidelines and regulations regarding the COVID-19 pandemic safety responses and we want to continue to combat the spread of this deadly virus in the most effective way possible while still offering solutions to all of your banking needs!
Protecting the health of our employees and members is our greatest priority, so our lobbies will continue to be closed for basic teller transactions – possibly well into June. However, we will continue to make appointments for members who need to access safe deposit boxes or conduct more complex business such as opening accounts. When entering our building, you may be asked to present identification, wear a mask or remove one momentarily to allow for identification, or adhere to other protocols designed to protect you and our staff. Keep an eye on our website and social media pages for updates.
The following services are still available:
One way that we can help you financially is through our current refinance promotion. If you have an auto loan that is financed at another institution and you refinance it at Volt, we will knock 2% APR* off of your current rate. We are also offering 90 days no payments on all refinances. For more information go to our website at www.voltcu.org.
As always Volt is here for you and we will remain true to our founding principal of “People Helping People!” If we can help you in any way please reach out and we will do our best to alleviate any financial stress that you may have at this time!
Sincerely,
Loretta Roney
President/CEO
Volt Credit Union
Many community members have been affected by the COVID-19 Pandemic, directly or indirectly. As a Not-For-Profit Financial Cooperative, we believe that it is important for us to pull together during this time. Social Distancing is important for all of our safety, but keeping our distance doesn’t mean that we cant help each other from afar. Businesses all over Springfield have had to change their normal operations in order to meet the needs of the community. We have compiled a list of how these businesses are able to serve you and how you can give back to those in need. During these uncertain times the Credit Union philosophy of “People Helping People” is more important than ever, so as a community let’s pull together and do our best to uphold it!
Due to the COVID-19 outbreak Restaurants around the world have had to change their business models in order to serve their communities. Here is an extensive list of Springfield restaurants and the services that the are providing at this time:
Some local shopping centers are doing their part by providing a senior shopping hour. Here are the ones that we know of:
Non-Profits have been it as hard as any business during this pandemic, yet they still are looking to serve the needs of our community. With the economy taking a downturn there have not been nearly as many donations coming in. Here is a list of needs for Non-Profits in the Springfield area:
We’re Here To Serve Your Financial Needs.
As you may already know, Green County Officials have issued a stay at home order that will go into effect at midnight tonight.
Springfield and Green County residents will be required to stay home for at least 30 days exept to get food or supplies, exercise outside, seek medical care, care for a loved one, or go to work at identified essential businesses.
Volt Credit Union is an essential business.
What this means to you is that your favorite financial institution will remain open during our regular business hours. Due to the pandemic we are taking as many precautions as possible to ensure your safety and the safety of our staff. That being said our lobbies will remain closed during this time. We will continue offering drive thru service and scheduling appointments as necessary.
We want to encourage all of our members to use eAccess and the Volt Mobile app whenever possible in order to limit your exposure to others. Through these great eServices you can check and transfer balances, pay bills, view payment history, and even deposit checks (Mobile App only). If you have not yet been set up with eAccess please reach out via phone (417.862.0471) and we will be happy to get you set up!
Other Volt banking options include:
The Shared Branch Network – A Credit Union CO-OP that will allow you to make deposits and withdrawals at other Credit Unions that participate in the network.
The CO-OP ATM Network – A Credit Union CO-OP that allows you to use participating ATMs free of charge.
Talk to a Member Service Representative by phone at 417.862.0471.
We want to remind you that Volt is here for you, for better or worse. If you are experiencing financial difficulties during these uncertain times, please reach out and we will look into options to help you get through this. We are also offering a special Skip A Pay to all of our members regardless of the usual qualifications.
We want to make sure that you know that your money is safe with us at Volt. Volt is federally insured by the NCUA, as is the case at most Credit Unions. This insurance will cover up to $250,000 of the money in your account if you are the only person on the account, and up to $500,000 if you have a joint account holder.
Through these uncertain times we think that it is important to remember the principal that all Credit Unions were founded on; People Helping People. Through your membership at Volt Credit Union that is exactly what you are doing, you are helping your fellow Volt Credit Union members. As members ourselves, our staff would like to thank you for your help through these uncertain times and would like to offer our help to you in any way we can!
Stay safe out there, and remember we are all in this together!
Sincerely,
The Volt Team
Due to increased fears over the Coronavirus Volt will be closing our lobbies, effective immediately. We understand that this may cause some inconvenience to our members but our top priority at this time is your Health and the health of our staff. By limiting the number of people entering the branches we can severely decrease the chance that the infection spreads in our community through our institution. if your financial need requires you to come into a branch please make an appointment by talking to a representative in one of our drive-ups, or over the phone at 417-862-0471.
For 24/7 access to your accounts, including check deposits, please use eAccess (online banking) and the Volt Mobile App (available for Apple and Android).
We understand that during this time our members may experience some financial difficulties, and we want to be able to help guide you through them. That is why we will currently be offering a free Skip a Pay on member loans for those of you who may need it. This Skip a Pay will be available to all members regardless of qualifications, so even if you skipped one of your loan payments in the last year or recently took out a loan, you will be eligible. This offer is tied to the COVID-19 outbreak, so it may be removed without notice to our membership, when the pandemic is over.
If you are experiencing other COVID-19 related financial difficulties please reach out to us and we will look at ways that we can help members on a case by case basis.
We are taking every possible measure to keep our members and staff safe during this outbreak including dividing staff equally between our two locations, regular cleaning schedules for ATM’s, drive-ups, and lobbies, and the use of gloves while handling money.
This pandemic is new to all of us and it presents challenges that we have never faced before. Please be patient with our staff as we navigate through this uncharted territory. In the meantime, we will be staying in constant contact with our membership through all available channels so please check our website, Facebook, and Instagram for updates.
Thank you,
Loretta Roney
President/CEO
Volt Credit Union
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contact info
Phone: (417) 862-0471
Toll Free: (888) 430-7199
Fax:
Republic Road: (417) 886-2406
Tampa Street: (417) 862-7802
Member Connect:
Mailing Address:
PO Box 1217, Springfield, MO 65801
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