Loan Officer/Call Center Representative - Full-time

About the Gig

We’re looking for someone with proven financial services experience including loans, new accounts, and account maintenance. Your knowledge about lending, banking procedures, security, and customer service are a must. Building on your previous lending and banking experience, you’ll bring a human approach to your interactions with folks who come into your branch. They won’t feel pressured; they’ll feel like they’re talking with someone who cares an awful lot about helping them out because, well, you do.

You’ll be responsible for helping our members with loans to buy cars, homes, and other important things. From time to time, you’ll also open accounts for new members and help them with other products and services. You’ll be ridiculously good at figuring out how to help our members by uncovering their wants and needs and matching them up with products and services that will help them.

You’ll stay up to date on current policies, procedures, and regulations and you’ll be good at handling the paperwork, following up with members, and closing the deal. Working closely with our underwriters and processors on each application will ensure that the loan process is as easy as possible for the members you serve.

And when the deal is done, you’ll celebrate with the members for their new car or home.

You’ll also be helping our members (that’s what we call our customers) with their transactions and other needs on the phone in our call center, face to face on our video banking platform, or face to face in our lobby. We’re looking for people who are fast learners, and not afraid of whatever we throw their way.

You’ll be in Volt Wear and whatever shoes are most comfortable for you, but that’s not going to convince people we’re different. The way you TALK to people – your eagerness to say ‘yes’ to whatever crazy thing they throw at you – is what’s going to convince them that VOLT is an entirely new thing.

If you think you have what it takes, click that button and apply!

Job Type:

Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance

Office Schedule:

Monday to Friday
Weekend availability

Education:

High school or equivalent (Required)

Experience:

Financial services: 1 year (Preferred)
Call Center: 1 year (Required)
Consumer Lending: 1 year (Required)

PHONE: (417) 862-0471 | INFO@VOLTCU.ORG | ROUTING #: 286582779