Simplify Your Payments: It’s as Easy as Pie!!
Our Payment Services, including Bill Pay, are getting a major upgrade—making payments smoother and easier than ever. Starting October 1, 2024, Volt is launching a brand-new Payment Services platform for Bill Pay. This revamped system is more user-friendly, secure, and a breeze to use—truly as easy as pie!
With this new all-in-one payment hub, you can manage all your expenses in one place. From your streaming services to your department store credit card, transferring money or paying bills has never been simpler.
We’ve Got a Full Plate of New Features You’ll Love:
Never Miss a Due Date:
- Convenient: Schedule payments in advance with flexible delivery options and advanced security for accurate, on-time payments.
- Secure: Safer than mailing checks, keeping your information protected.
- Free: Skip the postage—no need for stamps!
No Postage Necessary
- Bill Pay electronically sends one-time or recurring payments to your payees at the frequency you want!
- Avoid missed payments, late fees, and negative marks on your credit report.
- Your account and billing information are more secure online than in a mailbox.
- Records of each of your payments are organized and stored securely online.
Bill Pay FAQs
What’s changing?
We’re upgrading to a more user-friendly Payment Services platform that will all be conveniently located within one navigation in Online Banking or the Mobile App. You’ll still be able to pay bills (via electronic payment or check)!
If I’m a current Bill Pay user, are there important dates I should mark on my calendar?
September 20, 2024 – eBills will be deactivated.
September 26, 2024 – This is the last day to access the current Bill Pay service and schedule new payments.
September 27-30, 2024 – The current Bill Pay system will be unavailable.
October 1, 2024 – The new Bill Pay system will go live!
Do I need to re-enroll if I already use Volt’s Bill Pay service?
No re-enrollment is needed! Simply log in, review, and accept the new terms and conditions, and follow the instructions and you’re all set. All your payees should transfer to the new system, if there were any issues with payees, the system will prompt you to verify accuracy. Be sure to log in on September 26, 2024, to verify your information is correct. You can log in anytime after September 26th, but we recommend verifying as soon as possible.
Will the current Bill Pay service be unavailable?
Yes, from September 27-30, 2024, the current Bill Pay will be offline. Payments scheduled through September 26 will be processed normally, and any future bills will be handled when the new system launches on October 1, 2024. Twelve months of payment history will also carry over to the new platform.
What if a payment is scheduled between 9/27-10/1?
These payments will be processed the evening of 10/1/24. Electronic payments will post 10/2/24 and check payments will be mailed 10/1/24.
What about eBills?
eBills are electronic versions of paper bills that arrive in your Bill Pay account just like a paper bill would arrive in your mailbox. When you signed up for an eBill you agreed to allow us to access the biller’s website on your behalf. For security reasons we are unable to transfer over this authorization to the new Bill Pay. Automatic payments for eBills will need to be enabled again and will take a billing cycle to go into effect. eBills will be deactivated September 20, 2024.
How do I sign up for Bill Pay?
To get started, log in to online or mobile banking, select “Pay Bill,” and follow the steps. You’ll also find guides on making your first payment, setting up reminders, and more.
How much does Bill Pay cost?
Bill Pay is free for unlimited use! There are no enrollment or monthly fees. Optional services, like same-day delivery or stop payments, may have additional charges.
Who can I pay using Bill Pay?
You can pay nearly anyone in the U.S. or its territories. This includes businesses or individuals you normally pay by check or automatic debit, even those you don’t receive regular bills from.
Will I need a separate login for Bill Pay?
No, Bill Pay is integrated within your online and mobile banking login—no extra steps needed!
How are funds taken from my account?
Payments are processed in two ways:
- Electronic Payments: Most payments are sent electronically, and funds are withdrawn on the payment’s send date. If funds aren’t available, the payment won’t go through, and you’ll need to reschedule.
- Check Payments: Some billers will receive a check drawn from your checking account. Funds are withdrawn when the check is cashed. If funds are insufficient when the check is processed, it may be returned.
Why are you making this change?
This upgrade is part of our commitment to providing you with the best tools for managing your accounts. The new Payment Services platform offers more features, faster and more secure payments, all in one easy-to-access location within Online and Mobile Banking.
What should I do if I see an unauthorized Bill Pay transaction?
If you notice any unauthorized Bill Pay transactions, please contact Volt CU immediately.
Who can I reach out to with more questions about Bill Pay?
We appreciate your patience during this transition and are confident that these changes will enhance your experience with Bill Pay, Pay-a-Person, and Account Transfers. If you have any questions or need assistance, please contact the Volt Team at (417) 862-0471 or use our VIV (Volt Interactive Video) feature at voltcu.org/viv.
Will I need to set up all my current automatic payments again through the new system or will the new system use my current payment schedule as I have it set now?
All your payees should transfer to the new system, if there were any issues with payees, the system will prompt you to verify accuracy. Be sure to log in on September 26, 2024, to verify your information is correct.