We like to think we’re a little different here, but frankly, we think different is good. Unlike the big banks, we’re a not-for-profit cooperative. We’re in business to serve our members, make our community better, and serve the common good.
Culture is a big deal here. We’ve rolled up our sleeves and are doing what it takes to make this an awesome place to work. For us, that means banking doesn’t need to be boring, and neither does working here. We want to serve our community, be awesome to each other, ready for whatever comes our way, and hungry to learn and grow as people and professionals. And we want to have fun while we do it. (Negative, angry, or grumpy people need not apply.)
About the Gig
You could be the perfect candidate to join our team so listen up!
Member Experience Specialist will work directly on our Retail team. The primary responsibility of the Member Experience Specialist is to create an amazing experience for our members who choose to use our phone, online, and mobile delivery channels to interact and conduct business with us.
We’re looking for someone with proven financial, sales, and/or customer service experience. Your knowledge about lending, banking procedures, security, and customer service are a must. You’ll bring a human approach to your interactions with folks who come into your branch. They won’t feel pressured; they’ll feel like they’re talking with someone who cares an awful lot about helping them out because, well, you do.
You’ll be helping our members (that’s what we call our customers) with their transactions and other needs on the phone in our call center, face to face on our video banking platform, or face to face in our lobby. We’re looking for people who are fast learners, and not afraid of whatever we throw their way.
You’ll also be responsible for helping our members with loans to buy cars, homes, and other important things. From time to time, you’ll also open accounts for new members and help them with other products and services. You’ll be ridiculously good at figuring out how to help our members by uncovering their wants and needs and matching them up with products and services that will help them.
You’ll stay up to date on current policies, procedures, and regulations and you’ll be good at handling the paperwork, following up with members, and closing the deal. Working closely with our underwriters and processors on each application will ensure that the loan process is as easy as possible for the members you serve. And when the deal is done, you’ll celebrate with the members for their new car or home or just becoming a member at Volt.
You’ll be in Volt Wear and whatever shoes are most comfortable for you, but that’s not going to convince people we’re different. The way you TALK to people – your eagerness to say ‘yes’ to whatever crazy thing they throw at you – is what’s going to convince them that VOLT is an entirely new thing.
To be successful as the Member Experience Specialist we are looking for someone with:
Other Skills:
Interpersonal Skills:
Education/Certifications/Licenses:
Volt Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
If you’re intrigued by the picture we’ve painted so far, then apply today!
Quick Links
contact info
Phone: (417) 862-0471Â
Toll Free: (888) 430-7199
Fax:
Republic Road: (417) 886-2406
Kansas: (417) 832-0523
MemberConnect (telephone teller):
(417) 520-0374Â | Â 1-800-236-5614
Mailing Address:
PO Box 1217 | Springfield, MO 65801
© 2023 Volt Credit Union. All Rights Reserved. Volt Credit Union is federally insured by the National Credit Union Administration. Volt Credit Union cares about your privacy.Â
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If you would like to continue click the button below.
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If you would like to continue click the button below.
You are leaving the Volt Credit Union Website and are visiting the website of one of our trusted partners. Volt is not responsible for the information on this new website, or any experiences you may have.
If you would like to continue click the button below.
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If you would like to continue click the button below.
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If you would like to continue click the button below.
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If you would like to continue click the button below.
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