Volt interactive Video Banking
VIV - Volt Interactive Video Banking
With Volt Credit Union Interative video banking, you can open accounts, apply for loans, sign forms and do many other transactions from your web browser or on the app on your phone.
Bank with us through video
With Volt Credit Union video banking, you can securely interact face-to-face with a Member Services Representative from your computer or mobile device.
Video banking features
- Open new accounts.
- Conduct transactions on existing accounts.
- Apply for a new consumer or real estate loan.
- Make loan payments or conduct other loan servicing.
- Sign documents.
- Send domestic and international wires.
- Ask questions about additional products and services.
Download the video banking app for access on the go
Are you on your mobile device? Download the video banking app to connect with a Member Service Representative from your phone or tablet to access your accounts and all of the features of video banking.
VIV - Volt Interactive Video Banking
Frequently asked questions
What kinds of transactions can I do using video banking?
You can open accounts, apply for loans, send national and international wires and sign documents. Video banking is nearly the same as going into a branch but from the convenience of your own home or wherever you have access to a computer.
Is video banking secure?
Video banking is a secure way to interact with Volt Credit Union and sign documents. But we recommend not using public computers for video banking, and not using your own device if you’re in a public place where other people can see your screen or hear your conversation.
You have to click the box “I agree to the terms of the website agreement.”
Make sure you have given VIV permission to access the microphone and the camera while using the application. You can do this in the settings menu. Follow the steps to check your setup before beginning the call.
The security of your information is always a top priority, when speaking with a Volt Video Teller through VIV Video Banking, your transaction is as secure as if you were doing a face-to-face transaction in one of our branches. They are processed exactly the same, safe and securely. You will be asked to provide personal information for proper identification, and some transactions may require a digital signature to authorize your transaction request.
The list of services available through Video Banking is abundant!!
Schedule a Video Banking appointment to:
- Open a new account
- Receive assistance with Online Banking, including screen-sharing and co-browsing (with your permission, of course)
- Apply for a loan
- Complete the loan process
- Sign Documents
- Manage your account (inquire about a transaction, open a share, file a fraud dispute, etc.)
- Conduct any number of other transactions!
While we can’t pass you Benjamins through a screen, we can transfer funds and help you set up bill pay. But if it’s cash you want, allow us to point you to the nearest ATM. Between Volt and our CO-OP network, one of the 30,000 ATMs you have access to is likely nearby!
Video Banking works on any personal device with a camera that has online capability. The platform works on virtually every online browser.
Your confirmation email and text include a link that takes you to the virtual portal on our website. Once there, click the button that says “view status,” select “Join video call,” and you’re in! We look forward to seeing you.
To protect your security, we’ll want to verify that you are the owner of the account. Please have your photo ID ready for your representative.
Connect with us via Video
Click the “Launch video banking” button to be connected to a Member Service Representative.
We recommend using Google Chrome for the best experience. Internet Explorer is not supported for video banking.