We’ve been working hard behind the scenes to bring you something BIG! On October 1st, Volt Credit Union is launching a brand new online and mobile banking experience that’s going to change the way you bank! 🚀 Get ready for next-level convenience, enhanced features, and tools to help you manage your finances like a pro.
What’s happening?
Why did digital banking change?
Our former online banking site will be sunsetting, so an upgrade was necessary. The new platform offers enhanced security and improved functionality. It also provides the same look and feel regardless of whether you view it on your phone or computer. Starting early in Q4, sit back and watch your money grow safely and smartly.Important things to note:
- You do not need to re-enroll in online banking. However, you will have to setup your user information in the new platform.
- Your username and password for online and mobile banking will stay the same. You’ll need to log in with this information before you can use features like Touch ID or Face ID. If you don’t remember your login credentials, give us a call.
- If you use bill pay, your existing bill payments and payees will automatically copy to the new system. Click here for more details.
- Members logging in on our website: Once the new platform is live on October 1, you will start your login process like normal at my.voltcu.org and follow the instructions. The sign in portal on the homepage will also redirect you to the new website.
- Mobile banking app users: Once the new platform is live on October 1, our mobile banking app will automatically ask you to download the new version. You will start your login process by downloading the app “Volt CU” or searching for “Volt Credit Union” in the App Store or Google Play. You may want to delete the old app once your new app is live on 10/1/24.
Download the App in Apple Store:
https://apps.apple.com/us/app/myvoltcu/id6503719974
Download the App in Google Play Store:
https://play.google.com/store/apps/details?id=org.voltcu.grip
The new mobile app icon should look this!
Steps to take before the update:
- Make sure you are prepared by knowing your username and password. If you save that information on your device or use Face ID, that’s something you may not remember. If this is the case, you can reset your information on the login screen prior to the update. Or you may contact Volt Credit Union for assistance.
- Ensure your contact information is up to date. For added security, you will be required to add 2-factor authentication to your account. Please note that it will default to texting the verification code to the mobile phone number we have on file at Volt. That is why it is very important to contact Volt ahead of time to make sure your contact information is current. If you are unable to receive text (SMS) messages, you can choose to receive your access code via a phone call. Read more about 2-factor authentication below in the FAQs.
Exciting new features:
Personal Finance Manager: Track your spending, set budgets, and get insights on your financial habits—all in one place!
Chat Function: Need help? Start a chat right from your app or online banking dashboard—no more waiting on hold!
CD Self-Renewal: Renew your Certificates of Deposit (CDs) with just a few taps—easy as that!
Skip-A-Pay: Life happens, and now skipping a loan payment is quick and simple, straight from your account.
Address Change: Moving? No problem! Update your address on the fly, right from your profile settings.
Card Controls: Turn your cards on or off, set spending limits, and get real-time alerts for extra security.
Member-to-Member Transfers: Send money to fellow Volt members instantly—great for splitting bills, gifting, or paying back a friend.
Bank-to-Bank Transfers: Effortlessly transfer funds between your Volt account and other banks—super convenient!
Your financial future is looking bright with Volt’s new digital upgrades. Let’s make banking smarter, faster, and easier—together!
If you have any questions, our team is here to help. If you require assistance logging into your account, please contact a our team at 417-862-0471 or in**@vo****.org . Thank you for being a valued member of the Volt family!
Download The App on 10/1/2024
Here are some guides to walk you through the new Digital Banking platforms:
I would really like to be able to attach a message to my payments/bills that I’m sending so the recipient will know the reason I’m sending the payment. Thank you.
There’s a memo line in your payments section that you can add a message! When you are scheduling the payment, click the arrow to the right below the scheduled date field. If you need any help, feel free to give us a call at 417-862-0471!
My mortgage payment did not go through last month. So now I owe two of them and a late charge. How do I auto pay this amount to Mr. Cooper??
Hi Mary! Thank you for reaching out! We’re sorry to hear about the issue with your mortgage payment. To assist you with resolving the missed payments, we recommend reaching out to us directly. Please give us a call at 417-862-0471, or email us at
in**@vo****.org
, so we can work with you to ensure everything is set up correctly.